Return Policy
The Craft Space
Return Policy for bought products
If you are not satisfied with your purchase, please reach out to us at soapmaking@thecraft.space with a description of your concern. We will work with you and decide if we can replace the product or refund the full amount.
Due to the nature of our product, we can only accept returns if the product is unused. You must reach out to us within 30 days of delivery for a full refund or exchange. Returns must be in their original condition and packaging and be accompanied by a valid receipt or order number. Refunds will be issued to the original payment method.
Return/ Cancellation Policy for In-person soapmaking classes
Cancellation policy: If we have less than 4 people signed up for the class, we reserve the right to cancel the class. You will get a full refund in case of class cancellation on our end. In case, you need to cancel the workshop on your end, you can get a full refund if you let us know 72 hours before the class start time OR you can get 50% refund if you let us know at least 24 hrs. before the class start time. Rescheduling request is on our discretion & may or may not be accommodated. If you cancel less than 24 hrs. before the class start time, we won’t be able to provide any refunds or rescheduling.
Please send us an email at soapmaking@thecraft.space to proceed with any cancellation or rescheduling requests. Thank you for understanding!
Return/ Cancellation Policy for Online classes
Cancellation policy: If we have less than 4 people signed up for the class, we reserve the right to cancel the class. You will get a full refund in case of class cancellation on our end. In case, you need to cancel the workshop on your end, you can get a full refund if you let us know 72 hours before the class start time OR you can get 50% refund if you let us know at least 24 hrs. before the class start time. Rescheduling request is on our discretion & may or may not be accommodated. If you cancel less than 24 hrs. before the class start time, we won’t be able to provide any refunds or rescheduling.
Please send us an email at soapmaking@thecraft.space to proceed with any cancellation or rescheduling requests. Thank you for understanding!
Contact Us
If you have any questions or concerns about these terms and conditions, please contact us by email at soapmaking@thecraft.space or by phone at +1 908 448 3252
Effective Date: December 29, 2024
